We warranty our restored arcade games for 30 days from the day you receive the game and support our games for as long as you own them. Should anything go wrong with your game during this time, contact us immediately. We will talk you through the process. Frequently, the problem is nothing more complicated than a loose connector, and this type of problem can be addressed via email or over the phone. If necessary, we will have you ship the part back to us. We will either mail you a replacement part, or we will fix the part and return it to you. If we are unable to resolve the problem using this method we will locate a local technician to come out and repair your game.

Bear in mind that these games were built to withstand the abuses of being in an arcade and when we restore our games we replace many of the original parts with brand new parts and take numerous preventative maintenance steps to ensure your game will run for years without incident. For example, we replace the power supply in most games we restore (we find some original power supplies are very reliable, once we rebuild them). We also install new monitors in nearly every game (some games, such as Asteroids and Tempest use monitors that are no longer made. In these cases we rebuild the original monitors). In addition, we remove old power transformers and related wiring that are no longer needed to run the game in many instances. We replace the power switches, power cords and marquee lights in every game we restore as well.

Other preventative maintenance steps vary from game to game, but through our years of experience in working with classic games we have become adept at identifying parts that tend to have a high failure rate and spend the time to replace them. For example, we've found the ribbon cables on the circuit boards of Williams games such as Defender, Robotron and Joust can become weak over time and fail. In every Williams game we restore, we replace these ribbon cables, even if the original cables are still working.

As mentioned above, we support all of our games past our 30-day warranty period and for as long as you own the game. We are always available by phone or e-mail to assist in resolving any issues with your game. We have found that in many cases, problems can be diagnosed just by speaking on the phone and resolved be sending a replacement part.

We stock replacement parts for every game we sell and can usually take your part in exchange for a working part. In the rare case where we don’t a replacement part we can have your part repaired (this generally only occurs with very rare and obscure games that we sell). In general, most parts exchanges past the warranty period range from $50-$125.

See below, for more details on our sales polices for our parts, restored games and new games.


QuarterArcade.com, LLC Sales Polices:

ALL SALES FINAL, NO REFUNDS OR EXCHANGES.

ORIGINAL PARTS WARRANTY
Certain original game parts, such as game circuit boards, power supplies and monitor parts are described as tested and working, untested or not-working on our website. Tested and working items have been tested and verified in working condition by us. Untested items means that we do not have the means to easily test the item, they may work or they may not work, they are sold "as-is". Not-working items have been tested and have some technical problem that we usually describe in the item listing.

Tested and working items are warranted for 10-days from the day they are received. If you receive a part that is not working and was described as working contact us immediately to return the part for an exchange, repair or refund.

RESTORED GAMES WARRANTY
Restored games are sold fully working, with a 30-day warranty, unless otherwise noted. Restored games sold by QuarterArcade.com, LLC are sold as used arcade equipment, and may have accumulated some dings, scratches, and other flaws which are not easily repaired. Please review the pictures and description of each game on our website for details concerning the game's condition.

For customers outside of the Philadelphia area (30 miles or more): If you have an issue with a game within the warranty period, we will speak to you over the phone or by email to diagnose the problem. We will either mail you a new part, or will we repair the existing part and mail it back to you (our cost). You may need a few common tools such as a screw driver or wrench, and you should be comfortable removing simple screws and bolts.

We will give you step-by-step instructions on removing and installing the suspect part. Should an issue arise within the thirty day warranty period that cannot be addressed by phone or sending a replacement part; we will authorize a local technician to make a trip to your house to repair your game. We will not cover a home visit if the problem is not due to a defect in the game (e.g. game not turned on, bad power outlet, etc.)

If a problem occurs past our 30-day warranty period, we are always here to assist in repairing your game. Simply contact us by e-mail or phone and we assist in resolving the issue. We stock replacement parts for every game we sell and support our games for as long as you own them. Most issues can be resolved for $50-$100, depending on the failure and in some cases the parts (such as new monitors and power supplies) may be covered under the original manufacturer warranty (generally one year).

Our 30-day warranty does not cover normal wear and tear of cosmetics items such as artwork, game plastics, cracked or broken glass on marquees and pinball covers (unless caused by shipping), and other "display" elements not involved in game play.

NEW GAMES WARRANTY
New games sold by QuarterArcade.com are covered by the manufacturer's warranty (30 days to one-year depending on the game). If a problem occurs with a new game, we first suggest contacting the game manufacturer's technical support line (phone number is usually available in documentation included with the game). We are also available to assist in problems with new games and resolving any issues by speaking directly with the manufacturer on your behalf.

PLEASE NOTE that items shipped by freight are delivered to your door (unless "White Glove Delivery" is selected). Delivery does not include setup or bringing the game into your home. If you have special circumstances, please contact us prior to shipment.